c safe  plan

PP30/PP180

1.This facility is provided by Celekt Gadgets LLP on Purchase of C-Safe Protection Plan with new Mobile Phone/Tablet for Physical/Accidental/Liquid damaged coverage.

2.C-Safe Protection Plan is a business program to protect gadgets of Customer for aperiod of 1 month. Plan starts from the date of C-Safe Protection Plan is purchased.Protection cover will remain into force for a period of 1 month from the date of C-Safe Protection Plan purchase.

3.Customer is advised to register his Plan details through App to activate the plan within 48 hours of C-Safe Protection Plan purchase.  C-Safe Protection Plan will come into force only after activation. 

4.Customer can log claim/complaint through App or by visiting nearest Celekt Store.  Upon registering claim/compliant, customer gets a Compliant ID. Customer can refer Compliant ID to track the status of the claim/compliant till closure.

5.C-Safe provides pick up upon receiving customer request for repair, Celekt will provide only Pick up facility within the city of Celekt Store location.  

6.The IMEI number sticker with all the details on Mobile Phone/Tablet should be legible and should not be damaged.

7.During this C-Safe Protection Plan period, only one time Mobile Phone/Tablet shall be repaired in case of Physical/Accidental/Liquid Damage condition. Once any protected device redeems plan benefits of Protection Plan, this plan remains terminated.

8.C-Safe Protection Plan shall cover only Mobile Phone/Tablet.  Accessories of the protected device do not cover in this Plan.

9.The original value of the Mobile Phone/Tablet shall be considered for redemption in this Protection Plan, no taxes or other amount shall be included.

10.C-Safe Protection Plan is not transferrable.

Required Documents:

1) Original Bill of Customer Invoice Copy

2) Valid Photo ID Proof of Customer

3) Policy Certificate / Gold/Platinum Card

Customer has to confirm that the particulars like name and address mentioned in the C-Safe Protection Plan is same as per his/her authorised identity card. Any difference of personal details in both Identity Card in the C-Safe Protection Plan will result in rejection of the claim.

Any enquiry, complaints, claim regarding the C-Safe Protection Plan can be done (except Sundays, declared holidays, harthals) through the Customer Care Number 9121221133 during working time from 10.00am to 5.30pm or can be done directly by visiting Celekt Store or by sending email to csafe@celekt.com.

Terms and Conditions

1) C-Safe Protection Plan starts from date of Plan purchase. Protectionn cover willremain into force for a period of 1 month from the date of C-Safe Protec

2) Repairs at Brand Authorised Service Centers only.  Your devices will be repaired at Authorized Service Centres by trained personnel and using genuine spare parts.

3) Customer should register the claim at any Celekt Store within 48 hours after the incident happens.

4) In case of repair, customer will have to bear 50% of the spare cost. C-Safe will bear 50% spare part cost and service charges as part of this plan coverage.

5) In case if the device is in beyond repairable condition, C-Safe offers 50% of device price that is prevailing on the incident reported date. Customer can redeem this amount to the fullest extent towards making a new purchase at once. Else C-Safe Protection Plan becomes void.

6) Mobile Phone/Tablet purchased through buyback will not be further protected till he/she registers to a new C-Safe Protection Plan.

7) If the gadget is being replaced under service warranty by the Brand, then the new gadget that has been replaced from the respective recognized service center, Customer has to come to the Celekt Store with the letter of replacement and reregister newly replaced gadget with C-Safe Protection Plan.

8) The management reserves the right to change the terms and conditions without any prior notice.

9) C-Safe Protection Plan is available only to the incidents within the geographical limits of Celekt Service Care Network.

10) All disputes are subject to Hyderabad Jurisdiction

Cases in which C-Safe Protection Plan is applicable:

1.Physical/Accidental/Liquid damages (Eg: Any accidental, physical attack, liquid logged due to Rain/Floods, Fire, Lightening, and Natural Calamities subject to submission of proper documents)

Cases in which C-Safe Protection Plan is not applicable:

1.Accessories such as Battery, Charger, Earphones, Back Case, Pouch, Screen Guard etc.

2.Product repaired from unauthorized service centers

3.Any kind of software problem, data loss or damage due to the use of any third party apps.

PP180

1.This facility is provided by Celekt Gadgets LLP on Purchase of C-Safe Protection Plan with new Mobile Phone/Tablet for Physical/Accidental/Liquid damaged coverage.

2.C-Safe Protection Plan is a business program to protect gadgets of Customer for aperiod of 1 month. Plan starts from the date of C-Safe Protection Plan is purchased.Protection cover will remain into force for a period of 1 month from the date of C-Safe Protection Plan purchase.

3.Customer is advised to register his Plan details through App to activate the plan within 48 hours of C-Safe Protection Plan purchase.  C-Safe Protection Plan will come into force only after activation. 

4.Customer can log claim/complaint through App or by visiting nearest Celekt Store.  Upon registering claim/compliant, customer gets a Compliant ID. Customer can refer Compliant ID to track the status of the claim/compliant till closure.

5.C-Safe provides pick up upon receiving customer request for repair, Celekt will provide only Pick up facility within the city of Celekt Store location.  

6.The IMEI number sticker with all the details on Mobile Phone/Tablet should be legible and should not be damaged.

7.During this C-Safe Protection Plan period, only one time Mobile Phone/Tablet shall be repaired in case of Physical/Accidental/Liquid Damage condition. Once any protected device redeems plan benefits of Protection Plan, this plan remains terminated.

8.C-Safe Protection Plan shall cover only Mobile Phone/Tablet.  Accessories of the protected device do not cover in this Plan.

9.The original value of the Mobile Phone/Tablet shall be considered for redemption in this Protection Plan, no taxes or other amount shall be included.

10.C-Safe Protection Plan is not transferrable.

Required Documents:

1) Original Bill of Customer Invoice Copy

2) Valid Photo ID Proof of Customer

3) Policy Certificate / Gold/Platinum Card

Customer has to confirm that the particulars like name and address mentioned in the C-Safe Protection Plan is same as per his/her authorised identity card. Any difference of personal details in both Identity Card in the C-Safe Protection Plan will result in rejection of the claim.

Any enquiry, complaints, claim regarding the C-Safe Protection Plan can be done (except Sundays, declared holidays, harthals) through the Customer Care Number 9121221133 during working time from 10.00am to 5.30pm or can be done directly by visiting Celekt Store or by sending email to csafe@celekt.com.

Terms and Conditions

1) C-Safe Protection Plan starts from date of Plan purchase. Protectionn cover willremain into force for a period of 1 month from the date of C-Safe Protec

2) Repairs at Brand Authorised Service Centers only.  Your devices will be repaired at Authorized Service Centres by trained personnel and using genuine spare parts.

3) Customer should register the claim at any Celekt Store within 48 hours after the incident happens.

4) In case of repair, customer will have to bear 50% of the spare cost. C-Safe will bear 50% spare part cost and service charges as part of this plan coverage.

5) In case if the device is in beyond repairable condition, C-Safe offers 50% of device price that is prevailing on the incident reported date. Customer can redeem this amount to the fullest extent towards making a new purchase at once. Else C-Safe Protection Plan becomes void.

6) Mobile Phone/Tablet purchased through buyback will not be further protected till he/she registers to a new C-Safe Protection Plan.

7) If the gadget is being replaced under service warranty by the Brand, then the new gadget that has been replaced from the respective recognized service center, Customer has to come to the Celekt Store with the letter of replacement and reregister newly replaced gadget with C-Safe Protection Plan.

8) The management reserves the right to change the terms and conditions without any prior notice.

9) C-Safe Protection Plan is available only to the incidents within the geographical limits of Celekt Service Care Network.

10) All disputes are subject to Hyderabad Jurisdiction

Cases in which C-Safe Protection Plan is applicable:

1.Physical/Accidental/Liquid damages (Eg: Any accidental, physical attack, liquid logged due to Rain/Floods, Fire, Lightening, and Natural Calamities subject to submission of proper documents)

Cases in which C-Safe Protection Plan is not applicable:

1.Accessories such as Battery, Charger, Earphones, Back Case, Pouch, Screen Guard etc.

2.Product repaired from unauthorized service centers

3.Any kind of software problem, data loss or damage due to the use of any third party apps